Shipping Policy
Effective Date: June 20, 2025
Welcome to The Second Voyage. This Shipping Policy outlines how and when your order will be processed and delivered. By placing an order on our website, you agree to the terms set forth below.
1. Processing Time
All orders are processed within 1–2 business days (Monday to Friday, excluding holidays) after receipt of payment. You will receive an email confirmation once your order has been dispatched.
2. Shipping Methods and Carriers
We ship all orders via PostNL or DHL, depending on the delivery address and parcel size. Once your order has shipped, you will receive a tracking link via email (if tracking is available).
3. Delivery Times
| Destination | Estimated Delivery Time |
|---|---|
| Netherlands | 1–3 business days |
| EU Countries (not available for now) | 3–7 business days |
Please note: These are estimated timeframes and not guaranteed. Delivery may take longer during peak periods or due to customs processing for international shipments.
4. Shipping Costs
We offer flat-rate shipping based on your delivery location:
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Netherlands Home Delivery: €6,45
- Netherlands Pick Up at Servicepoint: €5,45
-
Free shipping on all orders above €100 (Netherlands only)
Shipping costs are automatically calculated at checkout and displayed before you confirm your purchase.
5. Delivery Areas
Currently, we ship to:
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All regions within the Netherlands
We do not ship to countries outside the NL at this time.
6. Delays and Non-Delivery
If your order is delayed beyond the expected delivery time, please contact us at support@thesecondvoyage.com. If the delay exceeds 30 days, and we have not agreed to a new delivery date, you are legally entitled to cancel your purchase and receive a full refund.
7. Incorrect Address or Failed Delivery
Please ensure your shipping address is correct at checkout. We are not responsible for failed deliveries due to incorrect or incomplete addresses provided by the customer.
If a parcel is returned to us due to a failed delivery, we can either:
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Re-send the parcel (additional shipping fees may apply), or
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Issue a refund minus the original shipping costs.
8. Damaged or Lost Items
If your order arrives damaged, or you believe it has been lost in transit, please contact us within 7 days of receipt or expected delivery date. We will work with the carrier to resolve the issue and offer a replacement or refund where appropriate.
9. Questions?
If you have any questions about shipping, delivery options, or tracking your order, please contact us:
📧 support@thesecondvoyage.com
📍 PO BOX G8447, Kwikstaartlaan 42, 3704GS Zeist, Netherlands
📞 +31653590492