Currently, we ship within the Netherlands. We’re working on expanding to international destinations—stay tuned by signing up for our newsletter!

We ship your parcel via PostNL and DHL to ensure your order is delivered safely and on time. You’ll receive tracking information via email once your order has been dispatched.

New arrivals are added every 2-4 weeks. Subscribe to our newsletter or follow us on our social media pages like Facebook, Instagram & TikTok to be the first to know. You can find us in our socials here: 

You can find Care Instructions under the Additional Information tab of every product. Each product includes care instructions tailored to the bag’s material.

If you need more help, you can freely reach out to us via the contact form or e-mail. See our Contact Page for more.

Yes, we guarantee that every item at The Second Voyage is 100% authentic. Each piece is carefully sourced from trusted sources/private sellers and undergoes a meticulous inspection process to verify its quality and authenticity. We take pride in offering only genuine, well-preserved bags so you can shop with confidence. We also offer free digital authentication for items valued at over €200, upon request.

We accept a variety of secure payment methods to make your checkout experience smooth and flexible. These include:

• Credit & Debit Cards (Visa, MasterCard, American Express & Discover)

• Apple Pay / Google Pay (on supported devices)

• iDeal

• Klarna (Installment payments)

All transactions are processed through secure, encrypted gateways. Your payment details are never stored on our servers.

If you encounter any issues at checkout, please contact us via the Contact Us page or send an e-mail directly at support@thesecondvoyage.com.

Our inventory consists of pre-owned items, and we rate each item based on its condition. Please review our Condition Guide page before purchasing

Each product includes detailed photos and descriptions. You can find the Condition rating in the Specification section under the Description tab of each product page. 

Absolutely. We promote circular fashion by extending the life of well-crafted accessories, reducing waste and the demand for new production.

We hope you love your purchase, but if you change your mind, you may return your item within 14 days of delivery. However, as most pieces are either one-of-a-kind or only have limited availability, exchanges of the same item is not guaranteed. Once your return is accepted, you can then make a separate purchase for the new item that you want.

When returning the item, please ensure the following: 

• Unused and in the same condition as received

• Free of damage or wear

• Returned with all original packaging, including dust bags, tags, authenticity cards (if available), and boxes (if applicable)

How to Cancel

To cancel your purchase, simply email us at support@thesecondvoyage.com with your:

• Full name
• Order number
• Clear statement that you’d like to cancel/return the item

You can also use our Order Cancellation Form (optional) to send the cancellation request. 

Please notify us in advance by filling out the model withdrawal form, email or contacting us via our Contact page before sending the return. 

We will do our best to support you throughout the process. However, returns that do not meet the above conditions may be subject to rejection and will be sent back to you.

Please note:

• Return shipping costs are the responsibility of the buyer

• Returns sent after the 14-day window cannot be accepted

For any questions, reach out to us at support@thesecondvoyage.com or via our Contact page— we’re here to help. See our Return Policy for full details.

Yes, we are accepting bags on a consignment basis. Kindly check our SELL YOUR BAGS page for more information. 

Yes! Our live chat is available via our WhatsApp & Facebook page from Monday to Friday, between 10:00–16:00 CEST. For after-hours inquiries, email us at support@thesecondvoyage.com.

Feel free to reach out to us anytime through the contact form or email. We typically respond within 1–2 business days. If you have urgent issues, we recommend contacting us through our WhatsApp & Facebook pages. For additional information, please visit our Contact Page.