Privacy Policy
Effective Date: June 18, 2025
Last Updated: June 20, 2025
Welcome to The Second Voyage (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website or make a purchase from us.
We are committed to protecting your privacy and handling your information in accordance with the General Data Protection Regulation (GDPR) and the Dutch Telecommunicatiewet.
1. Who We Are
The Second Voyage
Registered Postal Address: PO BOX G8447, Kwikstaartlaan 42, 3704GS Zeist, Netherlands
BTW Number: NL005183928B72
KvK Number: 96032529
Phone: +31653590492
Email: support@thesecondvoyage.com
If you have any questions or concerns about our policy, or our practices regarding your personal information, please contact us at the above email.
2. What Personal Data We Collect
We collect the following categories of personal data:
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Identity Data: Full name
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Contact Data: Email address, phone number, shipping and billing address
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Account Data: Login credentials, order history
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Payment Data: Payment method (processed securely by third-party providers; we do not access or store full card details)
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Marketing Data: Newsletter preferences, opt-in status
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Technical Data: IP address, browser type, device type, operating system
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Usage Data: Browsing behavior, pages visited, time spent on the site
Payments are handled securely by third-party processors (e.g., Mollie, Stripe, iDeal, or PayPal) under their respective privacy policies.
3. How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| To process and deliver your orders | Contractual necessity (Art. 6(1)(b)) |
| To manage your account and preferences | Contractual necessity (Art. 6(1)(b)) |
| To send marketing communications | Consent (Art. 6(1)(a)) |
| To analyze site usage and improve services | Consent (Art. 6(1)(a)) |
| To comply with legal obligations | Legal obligation (Art. 6(1)(c)) |
| To prevent fraud and ensure security | Legitimate interest (Art. 6(1)(f)) |
4. Marketing & Communications
We will only send you marketing emails if you have explicitly opted in. You can unsubscribe at any time using the link in our emails or by contacting us.
5. Sharing of Information
We may share your information with trusted third parties, including:
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Payment processors (e.g., Mollie, Stripe, iDEAL)
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Shipping partners (e.g., PostNL, DHL)
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Analytics and marketing tools:
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Google Analytics
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Meta Pixel
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JetPack
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AutomateWoo
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These parties process your data only on our behalf, under strict Data Processing Agreements (DPAs), and in accordance with our instructions. We remain the data controller responsible for your data.
We do not sell your personal data.
6. International Data Transfers
Some of our service providers (such as Google and Meta) may transfer your personal data outside the European Economic Area (EEA), including to the United States.
Where data is transferred outside the EEA, we ensure appropriate safeguards such as:
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Standard Contractual Clauses approved by the European Commission
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Certification under the EU-U.S. Data Privacy Framework (if applicable)
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
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Analyze site traffic (Google Analytics)
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Provide personalized ads (Meta Pixel)
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Enhance functionality and performance (JetPack, AutomateWoo)
We use a cookie banner that lets you accept or reject non-essential cookies in compliance with GDPR and the Dutch Telecommunicatiewet. Non-essential cookies (e.g., analytics and advertising) will only be used with your consent.
You can manage or delete cookies via your browser settings at any time.
8. Your Rights Under GDPR
As a user, you have the following rights:
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Access – Request a copy of the personal data we hold about you
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Rectification – Request corrections to inaccurate data
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Erasure – Request deletion of your personal data
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Restriction – Request that we limit how we process your data
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Objection – Object to certain types of processing
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Data portability – Request transfer of your data to another provider
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Withdraw consent – Where processing is based on consent
To exercise any of these rights, contact us at support@thesecondvoyage.com.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):
https://autoriteitpersoonsgegevens.nl
We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.
9. Data Retention
We retain your personal information only as long as necessary for the purposes described in this policy, including for legal, tax, and reporting obligations. For example:
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Order records: up to 7 years (for tax compliance)
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Marketing data: until you withdraw consent
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Account data: as long as your account is active
10. Children’s Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect data from children under this age. If we learn that we have collected such data, we will promptly delete it.
11. Data Breach Notification
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay in accordance with Articles 33 and 34 of the GDPR.
12. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. When we do, we will:
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Update the “Effective Date” at the top of this page
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Notify account holders via email
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Post the updated version on our website
We encourage you to review this page regularly.
13. Contact Us
If you have any questions or concerns regarding your privacy or this policy, please contact us: